Refund policy

Refund & Return Policy

At Volera, we want you to feel confident with your purchase. If you're not satisfied with your order, you may request a return within 14 days of receiving it.

Returns

To request a return, please contact us at tryvolera@gmail.com within 14 days of receiving your order. Please include your order number and the reason for your return.

Do not send your order back before contacting us. Because our orders may be fulfilled through different fulfillment partners, the correct return instructions and return address may vary. Returns sent without prior approval may not be accepted.

To be eligible for a return, the product should be in its original condition and include the original packaging where reasonably possible.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for the cost of return shipping.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at tryvolera@gmail.com. Include your order number and clear photos or videos showing the issue. We will review the case and provide an appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at tryvolera@gmail.com. We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

Contact Us

If you have any questions about a return or refund, contact us at:

Email: tryvolera@gmail.com