Shipping policy
Shipping Policy
Last updated: August 12, 2026
At Volera, we aim to make your shopping experience as smooth and reliable as possible. Below you'll find important information about order processing, shipping, tracking, and delivery.
Free Worldwide Shipping
We offer FREE tracked shipping worldwide on all orders.
Shipping availability may vary for certain remote locations. If we are unable to ship an order to your location, we will contact you and issue a full refund.
Order Processing
Orders are typically processed within 1–3 business days before being shipped.
Once your order has been processed and shipped, you will receive tracking information when available.
Estimated Delivery Times
Most orders are expected to arrive within approximately 7–15 business days after processing.
Delivery times are estimates and may vary depending on the destination, local postal services, customs processing, holidays, weather conditions, or other circumstances outside of our control.
International orders and deliveries to remote areas may take longer.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
Multiple Items in One Order
If your order contains multiple products, they may occasionally be shipped separately. This means you may receive more than one package or tracking number.
There is no additional shipping charge to you if your order is split into multiple shipments.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping information, contact us as soon as possible at tryvolera@gmail.com.
We will do our best to update the address before the order is processed, but we cannot guarantee that changes can be made after fulfillment has begun.
Volera is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.
Delayed or Missing Orders
Occasional shipping delays can occur.
If your order has not arrived within the expected delivery timeframe, please contact us at tryvolera@gmail.com with your order number so we can investigate the shipment.
If a package is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with our refund and replacement policies.
Customs, Duties & Taxes
International shipments may be subject to customs procedures, import taxes, duties, or other fees depending on the destination country's laws.
Where applicable, these charges may be the responsibility of the customer unless they are collected at checkout.
Questions About Your Order
For any shipping-related questions or concerns, please contact us at:
Please include your order number whenever possible so we can assist you more quickly.